eRMA is a powerful Returns Management productivity tool that provides effective tracking and control of Return Merchandise previously sold and shipped to customers.
To stay competitive, virtually every company needs to process customer returns and handle Customer Service emails promptly and efficiently. As today's customers demand a more specialized level of service, tracking and resolving returns can be an increasing challenge. With the Returns Management (eRMA) module for the eWholesale system, you can handle returns and replacements with ease.
Does your customer want credit, a replacement, or a repair? The RMA software makes it easy to handle all of this. And when a customer has an urgent replacement need, Return Merchandise Authorization, or as it is sometimes called, Return Material Authorization, even lets you create a drop-shipment entry with just a few clicks. This application gives you one more opportunity to build 100% customer satisfaction.
With the Returns Management module (eRMA) you can easily print, fax, or send Customer Service emails and print receiving documents to alert warehouse personnel of pending returns. After the goods are received and inspected, they can be returned to inventory, identified as items for repair, or scrapped. Then, eWholesale software automatically generates all the appropriate transactions, including credit memos, replacement orders, purchase orders, and vendor returns. This complete, end-to-end Returns Management solution saves hours of data entry and eliminates the need to search through file drawers for supporting historical documents.
- Users can print/fax/email the customers RMA copy, the receiver's copy, and barcoded product labels right from the RMA Entry screen
- A return for credit automatically creates a Credit Memo
- A replacement action automatically creates a Sales Order
The Returns Management (eRMA) inquiries and reports make it easy to determine the status of a return, and what action is required. This way you can quickly identify possible problems with suppliers, items, method of shipment and more. Combining the Returns Management (RMA) software with the required Sales Order and Inventory Management modules lets you offer unparalleled customer service.